Refund policy
Return & Refund Policy – NEW EDGE
At NEW EDGE, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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Proof of purchase (receipt or order number) is required
Non-Returnable Items
We do not accept returns for:
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Used or damaged products (unless received defective)
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Items damaged due to misuse
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Clearance or final sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the status.
If approved:
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Your refund will be processed within 5–10 business days
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The amount will be refunded to your original payment method (Visa, MasterCard, etc.)
Shipping Costs
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos or videos as proof.
We will offer:
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Replacement
or -
Full refund (based on the situation)
Order Cancellation
Orders can be canceled within 12 hours of placing the order. After that, cancellation may not be possible.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: info@newedgeint.com
Response Time: 24–48 hours