Shipping policy
Shipping Policy – NEW EDGE
At NEW EDGE, we are committed to delivering your orders quickly and safely.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
Shipping Time
Estimated delivery time depends on your location:
-
Local Orders: 3–7 business days
-
International Orders: 7–15 business days
Please note that delivery times may vary due to external factors such as customs, weather, or courier delays.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment status.
Delays
While we do our best to ensure timely delivery, NEW EDGE is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
NEW EDGE is not responsible for lost or stolen packages marked as delivered.
If this happens, please contact the shipping carrier directly.
Contact Us
If you have any questions about shipping, please contact us:
Email: info@newedgeint.com
Response Time: 24–48 hours
Thank you for shopping with NEW EDGE.